Privacy Policy
Last updated: December 10, 2025
This Privacy Policy describes the practices of Vivara Interactive Studios (OPC) Private Limited, a company incorporated under the Companies Act, 2013, with registered office at #14, MNR Pride, New Domlur Bridge, Domlur Layout, Domlur, Bengaluru - 560071, India ("Vivara", "Company", "we", "us", "our"), regarding the collection, use, retention, sharing, and protection of personal data from users ("User", "you") of our website, applications, APIs, integrations, and related services (collectively, the "Service"). Your use of the Service constitutes your acknowledgment and consent to this Policy.
Please read this Policy carefully. If you do not agree with our privacy practices, you should not use the Service. This Policy should be read in conjunction with our Terms & Conditions and Acceptable Use Policy.
- 1. Information We Collect
- 2. Legal Basis for Processing Personal Data
- 3. How We Use Your Personal Data
- 4. Data Sharing and Disclosure
- 5. Data Security
- 6. Data Retention
- 7. Your Privacy Rights
- 8. Cookies and Tracking Technologies
- 9. Children's Privacy
- 10. International Data Transfers
- 11. Third-Party Links and Services
- 12. Changes to This Privacy Policy
- 13. Contact Information
1. Information We Collect
We collect personal data in the following categories:
- Account & Registration Data: Name, email, phone number, organization, job title, country/region, and other information provided during registration or profile setup.
- User-Generated Content: Content, documents, files, data, or information you upload, post, transmit, or make available through the Service.
- Usage & Interaction Data: IP address, browser type and version, operating system, device identifiers, pages visited, time spent, search queries, features used, clicks, and timestamps. Collected through cookies, web beacons, and similar tracking technologies.
- Communication Data: Email inquiries, support requests, feedback, and correspondence.
- Payment & Billing Data: Payment methods, billing address, transaction history, and invoices (where applicable).
- Third-Party Data: Information from partners, publicly available sources, or payment processors for verification and fraud detection.
- Sensitive Personal Data: We do not intentionally collect sensitive data (health, biometric, caste, religion, sexual orientation, political affiliation). If you provide such data, you do so at your own risk and assume full responsibility for compliance with applicable law.
2. Legal Basis for Processing Personal Data
We process your data on the following legal bases:
- Contractual Necessity: To perform our obligations under our Terms & Conditions and provide the Service.
- Consent: Where you have explicitly consented to processing for specific purposes (e.g., marketing communications).
- Legitimate Interests: To operate, maintain, and improve the Service; prevent fraud and abuse; enforce our policies; and protect rights and safety.
- Legal Compliance: To comply with laws, regulations, court orders, or government requests.
- Vital Interests: To protect your vital interests or those of others.
3. How We Use Your Personal Data
We use personal data to:
- Provide, deliver, maintain, and improve the Service;
- Create, manage, and authenticate your account;
- Process payments, billing, and inquiries;
- Send transactional communications (confirmations, password resets, service updates);
- Send promotional, marketing, and newsletter communications (with your opt-in consent);
- Respond to inquiries, requests, and support tickets;
- Analyze usage patterns, user behavior, and trends to optimize and enhance features;
- Detect, prevent, and investigate fraud, abuse, and security incidents;
- Enforce our Terms & Conditions, Acceptable Use Policy, and other agreements;
- Comply with applicable law and regulation;
- Protect the rights, property, and safety of Vivara, users, and the public;
- For any other purpose disclosed at time of collection with your consent.
4. Data Sharing and Disclosure
We may share your personal data with:
- Service Providers: Third-party vendors, contractors, and service providers who perform services on our behalf. These service providers are contractually obligated to protect your data.
- Business Partners: Our affiliates, subsidiaries, and business partners for providing the Service.
- Legal Compliance & Law Enforcement: When required by law, court order, government request, or necessary to enforce agreements or protect rights and public safety.
- Business Transfers: In the event of merger, acquisition, bankruptcy, liquidation, or sale of assets, your data may be transferred. We will notify you of any such change.
- Aggregated & De-identified Data: Aggregated, anonymized, or de-identified data that cannot reasonably identify you for research, analytics, and marketing.
- With Your Consent: With third parties when you explicitly consent or request us to do so.
We do not sell your personal data.
5. Data Security
We implement comprehensive technical, administrative, and physical security measures including encryption (SSL/TLS), access controls, firewalls, intrusion detection, and regular security assessments. However, no system is completely secure, and we cannot guarantee absolute security. You use the Service at your own risk. Maintain confidentiality of your account credentials. Notify us immediately of suspected unauthorized access.
6. Data Retention
We retain personal data for as long as necessary to provide the Service, fulfill stated purposes, comply with law, and resolve disputes. Once data is no longer necessary, we delete or anonymize it unless retention is legally required. You may request deletion of your data subject to contractual, legal, or legitimate business requirements.
7. Your Privacy Rights
Depending on your jurisdiction, you may have the following rights:
- Right to Access: Request a copy of your personal data.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure: Request deletion of your personal data, subject to exceptions.
- Right to Restrict Processing: Request that we limit processing in certain circumstances.
- Right to Data Portability: Request a portable copy in a structured, machine-readable format.
- Right to Object: Object to processing for certain purposes, including marketing.
- Right to Withdraw Consent: Withdraw any consent you have given.
- Right to Lodge a Complaint: Lodge a complaint with your local data protection authority.
To exercise any right, contact us at +91 97314 53957 with details of your request. We will respond within the timeframe required by applicable law (typically 30-45 days).
8. Cookies and Tracking Technologies
We use cookies, web beacons, pixels, local storage, and similar tracking technologies to collect usage data and enhance your experience. These technologies allow us to remember preferences, track behavior, measure campaign effectiveness, and prevent fraud. You can control cookie settings through your browser, but disabling cookies may impair functionality of the Service. By using the Service, you consent to our use of cookies and similar technologies.
9. Children's Privacy
The Service is not intended for individuals under the age of 18. We do not knowingly collect personal data from children under 18 without verifiable parental consent. If we become aware that we have collected personal data from a child under 18 without proper consent, we will take steps to delete such data and terminate the child's account. If you believe a child has provided us with personal data, please contact us immediately.
10. International Data Transfers
Your personal data may be transferred to, stored in, and processed in countries other than your country of residence, including countries that may not have the same level of data protection. By using the Service, you consent to the transfer of your personal data to countries outside your residence. We will take appropriate safeguards to protect your data and ensure compliance with applicable data protection laws.
11. Third-Party Links and Services
The Service may contain links to third-party websites, applications, and services not operated by Vivara. This Policy does not apply to third-party services, and we are not responsible for their privacy practices. Review their privacy policies before providing personal data.
12. Changes to This Privacy Policy
We may update this Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Material changes will be effective upon posting and announced via email or prominent notice. Your continued use of the Service following such changes constitutes your acceptance of the updated Policy. Review this Policy periodically.
13. Contact Information
For questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact:
Vivara Interactive Studios (OPC) Private Limited
#14, MNR Pride, New Domlur Bridge, Domlur Layout
Domlur, Bengaluru - 560071, India
Phone: +91 97314 53957
Data Controller: Vivara Interactive Studios (OPC) Private Limited is the data controller responsible for processing your personal data under this Privacy Policy.